1) Analyse your customer portfolio
Get to know your customers and communicate with them.
2) Get an overview of your customer requirements
Think about customer requirements and the degree to which they are met.
3) Structure your customer requirements
Speak with your customers to find out if you’re right with your assumptions and learn more.
4) Analyse your demand volumes
Helps manage the demand volume.
5) Provide a clear overview of your services
Agree on the services with customers.
6) Clarify your resources, skills, roles and responsibilities
Optimize the planning of resources and capacities.
📝 What are your thoughts on this?
