It is crucial that teams have the right skills and competencies to perform their tasks effectively.
To achieve this, the required skills should be identified, skills gaps in the team determined and personnel development measures defined.
Five Instruments are presented below for this purpose.
1) The activity catalogues
Documents tasks and activities.
2) The skill matrix
Defines required skills.
Enables self-assessment of existing skills.
3) The definition of roles and responsibilities
Defines roles and responsibilities and involves employees.
Creates transparency about responsibilities.
4) Standard operating procedures
Simple overview of the essential work steps for processes as tutorial for employees.
Focuses on fast communication of standard operating steps for processes.
5) Training plans
Records in individual training plans the necessary support measures to reach the employees‘ target knowledge level.
đź’Ą I am Jean Tiegom, Team Performance Coach
